Terms and Conditions

These terms apply when you use rumahilham.com or app.rumahilham.com, sign up for a virtual office, or book the meeting room or Ilham Hall at Rumah Ilham. Please read them before you pay. By ticking "I agree" at checkout, or by using our services, you accept them.

General terms

1. Who we are

Rumah Ilham is operated by ARIEF CAPITAL SDN. BHD. (Company Registration No. 202501018300 (1619714-X)), "we", "us" or "our".

• Address: Rumah Ilham, Lot 3020, Cyberview Gardens Villas & Office Complex, Persiaran Multimedia, Cyber 7, 63000 Cyberjaya, Selangor
• Email: [email protected]
• WhatsApp: +60 10-982 4879

"You" means the person or business that signs up or books, and anyone acting for it. If you accept these terms for a business, you confirm you are authorised to bind it.

2. How these terms fit together

These general terms (sections 1 to 13) apply to everything. Part A adds the terms for virtual office plans and Part B the terms for room and hall bookings. If they differ, Part A or Part B wins for that service. Our Privacy Policy explains how we handle personal data.

3. Your account

• You sign in with a one-time code sent to your email. Keep access to that email secure; anything done through your account is treated as done by you.
• The information you give us must be true, complete and kept up to date. Tell us promptly if your company details, directors, owners or contact details change.
• You must be at least 18 years old to open an account.

4. Prices and payment

• Prices are in Ringgit Malaysia and are shown on the website and in the app before you pay. Prices exclude Sales and Service Tax (SST); once we are registered for SST, it will be added where it applies and shown as its own line.
• Payments are made online through Billplz (FPX online banking or card), or by bank transfer where we agree. Card details are handled by Billplz and never stored by us.
• Payment is due before a service starts. Your plan or booking is confirmed only when payment is received, or, for a booking that costs RM0 because of included hours, when we confirm it.
• Promo codes are subject to the conditions shown with them, cannot be exchanged for cash, and cannot be combined with the member discount or another code (you get whichever is better). Promo codes never apply to deposits.
• Deposits are held for you and returned as set out in Part A and Part B. They are not a payment for services.
• Refunds follow the refund policy in section 13.

5. Changes to prices and services

We may change our prices or services. A price change for a virtual office plan applies from your next renewal, and we will give you at least 30 days' notice by email. Bookings already paid for keep the price you paid.

6. Using Rumah Ilham

When you or your guests are at Rumah Ilham:

• Use the spaces you have booked or that your plan includes, for lawful business purposes only. Private offices, the Arief Capital office and other locked rooms are not part of any plan or booking.
• Respect other members, guests, neighbours and the Cyberview Gardens estate rules, including rules on parking, noise and smoking.
• Rumah Ilham is on Level 1 and reached by a shared stair; there is no lift. Tell us in advance if anyone in your group needs help with access.
• Leave the space as you found it. You are responsible for damage caused by you or your guests, beyond normal wear and tear.
• Do not bring anything dangerous, illegal or offensive onto the premises, or use the premises in a way that could harm our reputation or break the law.
• Bring and look after your own belongings. We are not responsible for personal items left at Rumah Ilham, except where the loss is caused by our negligence.

7. Acceptable use of our address and name

You must not use the Rumah Ilham address, the Rumah Ilham or Arief Capital name, or our services for anything unlawful, misleading or harmful, including fraud, money laundering, scams, unlicensed financial or investment activity, or to suggest that Arief Capital endorses, owns, manages or invests in your business. We may refuse an application or end a plan if we reasonably believe this has happened, and we may report it to the authorities.

8. Ending or suspending services

• We may suspend a service if payment is overdue, as described in Part A, or straight away if you seriously or repeatedly break these terms, or if the law or the authorities require it.
• If we end a service because you broke these terms, we may keep any amount needed to cover what you owe us or the loss you caused, and refund the rest of any deposit.
• If we end a service for any other reason, we will give you at least 30 days' notice where we can and refund any amount paid for the period after it ends.

9. Our responsibility to you

• We provide our services with reasonable care and skill.
• We are not liable for indirect or consequential loss, such as loss of profit, business or opportunity, or for delays and failures caused by events beyond our reasonable control (for example, power or internet outages, flood, fire, government orders or public health restrictions).
• Our total liability to you for any claim about a plan or booking is limited to the amount you paid us for that plan or booking in the 12 months before the claim.
• Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or your rights under the Consumer Protection Act 1999 where it applies.

10. Your responsibility to us

You will make good any loss, damage or reasonable cost we suffer because you or your guests broke these terms, used our address unlawfully, or damaged the premises.

11. Notices and changes to these terms

• We send notices to the email address on your account, and you can contact us at [email protected]. An email notice counts as received on the day it is sent, unless we receive a delivery failure.
• We may update these terms. The version that applies is the one shown at rumahilham.com/terms when you pay or renew. For a material change that affects an active plan, we will email you at least 30 days before it takes effect, and you may cancel before then without the usual notice period.

12. General

• These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
• If any part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your plan or booking to someone else without our written agreement.
• These terms, the details shown at checkout and any written agreement we sign with you form the whole agreement between us for the service.

13. Refund policy

All refunds in one place. The detailed rules are in Part A and Part B.

• Refunds are paid within 7 working days of approval, by bank transfer or through Billplz, to the bank account of the person or business that paid. We cover the transfer fees.
• Discounts from promo codes or the member discount are not paid out as cash; a refund is of the amount you actually paid.
• To ask about a refund, email [email protected] with your invoice number.

Part A: Virtual office (Alamat and Rakan)

A1. What the plans include

Rakan meeting room hours are booked through the app, start fresh each calendar month and do not carry over or have a cash value.

A2. Business and correspondence address only

The Rumah Ilham address is a business and correspondence address. It is not your company's registered office, which stays with your company secretary, and we do not act as your company secretary. Our address confirmation letter says this. You may use the address on your letterhead, website, invoices and SSM business records as a business address while your plan is active.

A3. Application and checks

• You pay the first period and the deposit when you apply. We then check your documents, usually within one working day.
• We ask for documents that show who you are and who owns and runs your business, such as SSM records and the identity documents of owners, directors or partners, as listed in the app. We may ask for more.
• We may approve or reject an application at our discretion, for example if the nature of the business is unclear or not acceptable to us. If we reject your application, we refund everything you paid, in full.
• You must tell us if your business, its owners or directors change while your plan is active.

A4. Mail and parcels

• We receive ordinary letters and small parcels addressed to the names you list in the app, during opening hours (Monday to Friday, 9 am to 6 pm, except public holidays).
• Each item is logged in the app. With scan-and-notify, we may open and scan letters so you can read them in the app; tell us in the app if you would rather we hold items unopened for collection.
• We do not accept items that need a signature on your behalf unless we agree in advance, cash on delivery, perishable, dangerous or illegal items, or large deliveries. We may refuse or return such items.
• Collect held items within 30 days. After that we may return them to the sender or dispose of them securely.
• We take reasonable care of your mail but are not responsible for items lost or delayed before they reach us, or for the contents of items we receive for you. Court papers and official notices are logged and scanned like any other letter; you are responsible for acting on them in time.

A5. Renewal and late payment

• Plans renew for the same period unless you cancel. We email the next invoice and a payment link 14 days before your period ends, with reminders 7 days and 1 day before the due date.
• If payment is late, a 7-day grace period applies, during which we still receive mail and your account is marked overdue. After the grace period we may suspend the plan: mail handling, member discounts, Rakan hours and access cards stop until you pay.
• If a plan stays unpaid for 30 days after the due date, we may end it, and section A7 applies.

A6. Changing or cancelling your plan

• You can switch between Alamat and Rakan from the app; the change takes effect at your next renewal. When you move to Rakan we collect the RM200 deposit difference; when you move to Alamat we refund it once your access card is returned.
• Monthly plans: cancel in the app with 30 days' notice. The plan ends at the end of the paid period that covers the notice. We do not refund part months.
• Yearly plans: you may cancel within 14 days of your first payment for a full refund, and your address letter is cancelled at once. After that there is no refund, and the plan runs to the end of the year.

A7. When your plan ends

• Your address confirmation letter is no longer valid from the closing date, and our online check of the letter will show it as ended.
• You must stop using the Rumah Ilham address and update it with SSM, your bank and anyone else you have given it to within 14 days of the closing date.
• We hold mail that arrives for 30 days after the closing date for you to collect, then return it to the sender.

A8. Refundable deposit

• The deposit (RM150 for Alamat, RM350 for Rakan) is paid with your first payment, for monthly and yearly plans. It is never discounted and carries no SST.
• To get it back, within 30 days of your closing date upload proof in the app that you have moved your business address (such as an updated SSM business profile), and, for Rakan, return your access card.
• We refund the deposit within 7 working days of approving your proof, less any unpaid amounts you owe us and RM100 for an access card that is not returned or is damaged.
• If you do not send proof within 30 days of your closing date, we keep the deposit to cover the cost of handling mail and enquiries for a business no longer with us.

A9. Access cards (Rakan)

• Rakan members receive a personal access card once their application is approved and paid. It opens the main entrance only, Monday to Friday, 8:30 am to 6:30 pm, and does not open private rooms.
• The card is ours and is for your use only. Do not lend it, copy it or let others in on it. You are responsible for anyone you let in.
• Report a lost card in the app straight away. We will switch it off and issue a new one for RM100.
• The card is switched off while your plan is suspended and on your closing date. Return it to us when your plan ends.
• Using the card does not book a room; the meeting room must be booked in the app.

Part B: Meeting room and Ilham Hall

B1. Booking hours

• The meeting room and Ilham Hall can be booked Monday to Friday, 9 am to 6 pm. Ilham Hall evenings (6 pm to 10 pm) and Saturdays are available by request. We are closed on Sundays and public holidays.
• Meeting room bookings start at 1 hour, in 30-minute steps, at least 2 hours ahead. Ilham Hall is booked by block (morning 9 am to 1 pm, afternoon 2 pm to 6 pm, full day 9 am to 6 pm, or evening by request) plus any extra hours, at least 7 days ahead.
• Ilham Hall requests are confirmed by us, usually within one working day, and must then be paid within 48 hours to hold the date.

B2. Prices

Active virtual office members get 20% off. The price shown at checkout, line by line, is the price you pay.

B3. Seats and layouts

The meeting room seats 8 to 12. Ilham Hall seats up to: boardroom 10 to 12, boardroom with a second row 22, classroom 16 to 20, theatre 25 to 30. You must not bring more guests than the layout you booked allows.

B4. Ilham Hall security deposit

• A security deposit of RM300 (boardroom or classroom) or RM500 (theatre, talks, launches or events with food) is paid with the booking.
• We refund it within 7 working days after we check the hall, less the cost of any damage, extra cleaning or overtime.
• Overtime past your booked time is charged at the hourly rate for every 30 minutes started.

B5. Cancelling or moving a booking

• You can move a booking once for free if you do it at least 24 hours (meeting room) or 14 days (Ilham Hall) ahead, subject to availability.
• The Ilham Hall security deposit is always returned, less any deductions, whatever the notice.
• If we have to cancel your booking, you get a full refund.

B6. Using the rooms

• Arrive and leave within your booked time, including set-up and clearing up.
• Food and drink are allowed in Ilham Hall when booked as an event with food; tell us in advance. No cooking, open flames or smoking.
• Keep noise reasonable, especially in the evening, out of respect for the estate.
• Equipment we provide (screens, video-conferencing kit, whiteboard, tables and chairs) must be used with care and left as found.
• Photography and filming of other members or of private areas need our permission.